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 London Patch 1 Hot Fix 4 : Known Errors

This article presents notable known errors in  London Patch 1 Hot Fix 4, grouped by severity and organized by category. Not all known errors appear on this page. Click the link in the Article column to view details about each known error. To view other families and versions, see the  Known Error Portal.

Note: The severity level does not indicate the order in which issues will be fixed, which is determined by a combination of variables.

To view the release notes for this release family, see London Release Notes.

Severity 1


The following table lists notable Severity 1 known errors in this patch.

ArticleProblemCategoryTitle
KB0584932PRB617735PersistenceTask Table flattening or Task Table extensions can exceed the row size limit of 8126, causing Task hierarchy errors and task table functionality degradation

Severity 2


The following table lists notable Severity 2 known errors in this patch.

ArticleProblemCategoryTitle
KB0681747PRB1151957WorkflowIn early Jakarta, the approval coordinator has a new activity result, 'skipped', which is not included in the default activity conditions. This causes the workflow to not move to the next activity.
KB0657433PRB1166875ChatUsing Legacy Chat in Jakarta, the support agent is unable to respond to end user.
KB0712541PRB1185802Customer Service ManagementCSM: Customer Contact unable to create cases for CSM portal
KB0676879PRB1235210Activity StreamSingle line long text in description field gets right side cut-off when viewed in Activity stream. Browser re-size will make it visible again.
KB0686731PRB1241205WorkflowNull pointer exception occurs when stage_state is empty when trying to load RITM
KB0712998PRB1244056PersistenceConfigure label action for an inherited field on CMDB hierarchy via right click on label (from a form for a child table ) and click Configure Label results in a "record not found" message
KB0713191PRB1258912PersistenceATF rollback only rolls back the most recent change to a field
KB0684402PRB1270022Performance Analytics[DOMAIN] Spotlight Job doesn't collect spotlights for empty user and "Use snapshots" property
KB0693352PRB1276976Financial ManagementReceiving a blank screen after clicking on the 'Demand Budget' UI Action
KB0692585PRB1287143CurrencySaving a form with a currency field, results with the currency value to be multiplied by 100 when locale is es.ES, with users having language set to english and country set to US
KB0690203PRB1291458Performance AnalyticsPA Job Collection fails with "Sparse storage format has one field, sys_id" when collecting Text Analytics for several Fields to Analyze
KB0690836PRB1292056Forms and FieldsUI policy that sets display to false for a field on OOB forms (ex: Incident, Change) in Printer Friendly Version (URL contains sysparm_media=print) doesn't work
KB0695148PRB1297952PersistenceBootstrapBatcher stack does not get cleared properly after failed plugin activation
KB0697436PRB1300163WorkflowSLAs created before the London upgrade do not pause their SLA percentage timer activities correctly after the upgrade
KB0717222PRB1301851Graph APICuckooMap.values() function can return a NULL entry causing the GraphQL schema build to fail
KB0717328PRB1308349ListsloadRow failure java.lang.NullPointerException when a "table name" field type is added to a form
KB0714778PRB1308602Google MapsLocation Map Error - This page can't load Google Maps correctly
KB0534762PRB585707UI ComponentsForm Sections configuration - Broken relationships between [sys_ui_section] and [sys_ui_form_section] records cause forms to not load
KB0550121PRB629834Knowledge ManagementKnowledge search is hardcoded to ignore search terms with fewer than 3 characters
KB0549804PRB630133WorkflowIn list view, task.stage breaks UI rendering and throws a "jQuery is not defined" error when using UI11
KB0598187PRB668806Project Portfolio ManagementCannot list edit related list if the Related List Loading option 'After Form Loads' or 'On-demand' is selected
KB0656731PRB709927ListsSorting a list view causes the Tags column to disappear until the list is refreshed
KB0692578PRB709946Forms and FieldsAnnotations that denote sections of a form should use header tags
KB0623129PRB718318System ApplicationsUnable to launch Studio via Studio module when UI11 is enabled

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Article Information

Last Updated:2018-12-06 22:00:19
Published:2018-11-11