Symptoms

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When building a widget on the Service Portal and calling the function location.reload(); within the Client Controller portion, this causes issues within Internet Explorer 11.

So if you're using it in a submit type of button, it will just reload the page but the widget doesn't run correctly. 

This will work fine on other browsers such as Chrome or Firefox. 

Release

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All Releases

Environment

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Internet Explorer 11 (IE11)

Cause 

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The cause is by Internet Explorer not liking location.reload(); and not allowing enough time for the widget to process correctly.

Resolution

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A solution to this issue is to have a timeout function which will pause the call temporarily. Please see the below code snippet:

 

setTimeout(function(){ 
location.reload(); 
}, 1000);