The favicon on the tab/title bar is not displayed consistently on IE when using UI16.

It is replaced by the IE logo.

It works fine with UI15.

Steps to Reproduce

Steps to Reproduce:

  1. Open IE browser
  2. Login to instance
  3. Click on any link or module.
  4. The ServiceNow favicon in the browser tab will be replaced to IE favicon.


Expected Behaviour: The ServiceNow favicon should remain consistent.

Observed Behaviour: The favicon is replaced by the IE logo.


Switch to UI15


Use other browsers such as Google Chrome, Microsoft Edge or Firefox.

Related Problem: PRB712348

Seen In

Helsinki Patch 1
Helsinki Patch 3 Hot Fix 2
Helsinki Patch 4
SR - ITOM - CMDB CI Class Models - 201909
SR - ITOM - Discovery and Service Mapping - 201908

Associated Community Threads

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Article Information

Last Updated:2019-10-13 18:04:49