Cannot save links within images or videos added to Knowledge Base articles.

Steps to Reproduce

In an affected instance:

  1. Create a new KB article
  2. Insert an image the Text field
  3. Select the image
  4. Click on the Insert/Edit Link button
  5. Enter URL, Text, and Target and click OK
    • For example:
    • URL: https:://
    • Text: Google
    • Target: new window

Expected behavior: Once you click on the image, it should redirect to the provided web URL

Actual behavior: Once you click on the image, nothing happens


This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

Related Problem: PRB1252238

Seen In

There is no data to report.

Fixed In

New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:43:59