The [task_time_worked] table does not get updated when a read-only UI Policy is applied to the time_worked field on a form.

Steps to Reproduce

1. Log in a pre-Madrid instance.
2. Go to an incident and add the time_worked field to the form.
3. Create a UI Policy to set the time_worked field to "Read-Only".
4. Make a change to the incident and save it.

There is no entry in the task_time_worked with the time_worked field value after the incident is saved.

This issue was a regression from Istanbul, where the table update worked as expected.


This problem is fixed in Madrid. There is no workaround applicable. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

Related Problem: PRB1244696

Seen In

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Fixed In


Associated Community Threads

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Article Information

Last Updated:2020-11-15 10:14:56