Description

How to manually close DuplicateCIs Tasks so it won't show up in CMDB Health Dashboard.

Procedure

1. Analyse de-dup task and determine which CI should remain active and which need to be deleted / inactive (Doc link: https://hi.service-now.com/kb_view.do?sys_kb_id=c461ed2adb2fc30068c1fb651f961900)
2. Close the task. 
3. Set the task to Inactive by uncheck the "Active" checkbox.

4. Wait for next CMDB Dashboard job to complete. 

Applicable Versions

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Kingston

Additional Information

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From CMDB Dashboard, click the record class that need to be closed:

it will redirect to "reconcile_duplicate_task" table.