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How to manually close DuplicateCIs Tasks - Support and Troubleshooting
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  • How to manually close DuplicateCIs Tasks
KB0717269

How to manually close DuplicateCIs Tasks


813 Views Last updated : Apr 8, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

Description

How to manually close DuplicateCIs Tasks so it won't show up in CMDB Health Dashboard.

Procedure

1. Analyse de-dup task and determine which CI should remain active and which need to be deleted / inactive (Doc link: https://support.servicenow.com/kb_view.do?sys_kb_id=c461ed2adb2fc30068c1fb651f961900)
2. Close the task. 
3. Set the task to Inactive by uncheck the "Active" checkbox.

4. Wait for next CMDB Dashboard job to complete. 

Applicable Versions


Kingston

Additional Information


From CMDB Dashboard, click the record class that need to be closed:

it will redirect to "reconcile_duplicate_task" table.


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Attachments

Attachments

  • CMDB Health.png
  • reconcile_duplicate_task.png

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