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Description


The 'Import' menu option seen when right clicking on a column header within a list is only available to users with the 'admin' role. 

To open this menu option up to other users, you will need to modify the UI Context Menu [sys_ui_context_menu] record and change the condition.

Procedure


  1. Navigate to the 'Import' UI Context Menu record
    https://<instance_name>.service-now.com/sys_ui_context_menu.do?sys_id=8be9fda7bf460100e628555b3f07397b

  2. Modify the condition field so that it is checking for roles other than the currently defined one.
  3. Save the record.

    The 'Import' menu option should now be seen when right clicking on a column header.

    Now, this only controls whether the user has access to see that menu object but not whether they can actually perform an import.
    This is controlled by the following roles either of which the user will require.

    import_admin
    import_transform

Applicable Versions


All versions applicable

Additional Information 


Please see the following documentation for more information on the page presented when clicking on the 'Import' menu option

Easy Import

Article Information

Last Updated:2018-11-08 20:26:17
Published:2018-11-09