Notifications

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Symptoms


New call Transferred to field is empty

Call ticket fields are empty

Call ticket not transferred to request

Cause


The business rules "Link back to the call that generated it" or "CallTypeChanged to Request" were customised

Resolution


Use the out-of-box (OOB) business rules and based your customisation from there

 

Article Information

Last Updated:2018-11-08 14:37:54
Published:2018-11-08