Symptoms

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Viewing the Service Catalog items on 'sc_catetory' page in Service Portal, some of the Service Catalog items do not have 'View Details' on the panel footer area.

Release

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Jakarta, Kingston and London

Cause

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This is a designed behavior of 'SC Category Page' Widget.

Resolution

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The line 58~59 scripts in Body HTML template in the 'SC Category Page' Widget determines if the 'View details' is showing or not(c1.jpg).

• If the Service Catalog Item is not a Content Item, the 'View details' will be visible.
• If the Service Catalog Item is a Content Item and its Content type is 'External' or 'KB Article', the 'View details' will be visible.
• If the Service Catalog Item is a Content Item and its Content type is not one of 'External' and 'KB Article', the 'View details' will not be visible.