Notifications

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Symptoms


Viewing the Service Catalog items on 'sc_catetory' page in Service Portal, some of the Service Catalog items do not have 'View Details' on the panel footer area.

Release


Jakarta, Kingston and London

Cause


This is a designed behavior of 'SC Category Page' Widget.

Resolution


The line 58~59 scripts in Body HTML template in the 'SC Category Page' Widget determines if the 'View details' is showing or not(c1.jpg).

  • If the Service Catalog Item is not a Content Item, the 'View details' will be visible.
  • If the Service Catalog Item is a Content Item and its Content type is 'External' or 'KB Article', the 'View details' will be visible.
  • If the Service Catalog Item is a Content Item and its Content type is not one of 'External' and 'KB Article', the 'View details' will not be visible. 

Article Information

Last Updated:2018-11-11 19:31:18
Published:2018-11-12
c1.jpg