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The visibility of 'View Details' on the panel footer area of a Servcie Catalog item on 'SC Catetory' Page Widget - Support and Troubleshooting
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  • The visibility of 'View Details' on the panel footer area of a Servcie Catalog item on 'SC Catetory' Page Widget
KB0717193

The visibility of 'View Details' on the panel footer area of a Servcie Catalog item on 'SC Catetory' Page Widget


394 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Viewing the Service Catalog items on 'sc_catetory' page in Service Portal, some of the Service Catalog items do not have 'View Details' on the panel footer area.

Release


All

Cause


This is a designed behavior of 'SC Category Page' Widget.

Resolution


The line 58~59 scripts in Body HTML template in the 'SC Category Page' Widget determines if the 'View details' is showing or not.

  • If the Service Catalog Item is not a Content Item, the 'View details' will be visible.
  • If the Service Catalog Item is a Content Item and its Content type is 'External' or 'KB Article', the 'View details' will be visible.
  • If the Service Catalog Item is a Content Item and its Content type is not one of 'External' and 'KB Article', the 'View details' will not be visible. 

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