Skip to page contentSkip to chat
ServiceNow support
    • Community
      Ask questions, give advice, and connect with fellow ServiceNow professionals.
      Developer
      Build, test, and deploy applications
      Documentation
      Find detailed information about ServiceNow products, apps, features, and releases.
      Impact
      Accelerate ROI and amplify your expertise.
      Learning
      Build skills with instructor-led and online training.
      Partner
      Grow your business with promotions, news, and marketing tools
      ServiceNow
      Learn about ServiceNow products & solutions.
      Store
      Download certified apps and integrations that complement ServiceNow.
      Support
      Manage your instances, access self-help, and get technical support.
While loading dashboard, all the widgets flicker and show a spinner but none of them load resulting in blank page - Support and Troubleshooting
  • >
  • Knowledge Base
  • >
  • Support and Troubleshooting (Knowledge Base)
  • >
  • While loading dashboard, all the widgets flicker and show a spinner but none of them load resulting in blank page
KB0717183

While loading dashboard, all the widgets flicker and show a spinner but none of them load resulting in blank page


1699 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


While loading a dashboard, all the widgets show spinner or show "Loading" icon but they never load

 

Cause


There is an error in browser console with following error stack trace:

js_includes_dashboards_2.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:39207 Uncaught TypeError: Cannot read property 'id' of undefined 
at Object.success (js_includes_dashboards_2.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:39207) 
at i (js_includes_dashboards.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:24018) 
at Object.fireWith [as resolveWith] (js_includes_dashboards.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:24018) 
at z (js_includes_dashboards.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:24020) 
at XMLHttpRequest.<anonymous> (js_includes_dashboards.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:24020) 
2js_includes_concourse.jsx?v=05-24-2018_1317&lp=Fri_Aug_10_21_02_18_PDT_2018&c=31_354:5602 amb.MessageClient [INFO] >>> connection exists, request satisfied 

Resolution


The issue is due to an invalid sys_user_preference value for "com.snc.pa.ui.preferences_dashboards"

To resolve the issue for affected user perform steps below:

1. As an admin user go to  sys_user_preference_list.do

2. Filter for name = com.snc.pa.ui.preferences_dashboards and User = affected user's name

3. select the record and delete.

4. User should Log out and log in again after deleting the preferences.

 

Clearing the user preference for com.snc.pa.ui.preferences_dashboards, the user will lose some saved preferences as recently visited, last visited dashboard or any customizations the user has saved for dashboards.

 

 


The world works with ServiceNow.

Sign in for more! There's more content available only to authenticated users Sign in for more!
Did this KB article help you?
Did this KB article help you?

How would you rate your Now Support digital experience?

*

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

Very unsatisfied

Unsatisfied

Neutral

Satisfied

Very satisfied

What can we improve? Please select all that apply.

What are we doing well? Please select all that apply.

Tell us more

*

Do you expect a response from this feedback?

  • Terms and conditions
  • Privacy statement
  • GDPR
  • Cookie policy
  • © 2025 ServiceNow. All rights reserved.