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ESX host serial number being replaced by chassis serial number after upgrading to esx 6.5 and 6.7 - Support and Troubleshooting
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KB0717171

ESX host serial number being replaced by chassis serial number after upgrading to esx 6.5 and 6.7


2995 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


After Upgrading to ESX Version  6.5 and 6, serial number of the ESX host is updated with Chassis serial number.

Release


All Releases

 

Cause


-Servicenow discovery looks at the value serviceTag on the Vcenter to populate the serial number of the ESX server. This is a VMware bug where they have mapped the ServiceTag value with chassis serial number in versions starting from 6.5 and 6.7.

Resolution


Vmware confirmed this is a known issue with VMWare ESX 6.5 and 6.7.
VMWare has resolved the issue in ESX 6.7 U1 and has a pending fix for version (ESX 6.5) to be released in November’s 6.5 Patch 03

 


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