Description
Symptoms
"Date/Time" variable does not respect timezone in Service Portal
Release
Any release supporting Service Portal
Cause
The issue was caused by the custom variable editor widget
Resolution
- Navigate to Service Portal UI Formatter:
<instance>/sp_ui_formatter.do?sys_id=d71194730b012200b0b02c6317673a29
2. Change to the OOB "sp-variable-editor" widget in Widget field.
3. Save the change