Symptoms

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"Date/Time" variable does not respect timezone in Service Portal

Release

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Any release supporting Service Portal

Cause

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The issue was caused by the custom variable editor widget

Resolution

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1. Navigate to Service Portal UI Formatter:
   <instance>/sp_ui_formatter.do?sys_id=d71194730b012200b0b02c6317673a29
   
   2. Change to the OOB "sp-variable-editor" widget in Widget field.
   
   3. Save the change