Symptoms

When an ITIL user tries to disallow notifications as shown in the below screenshot, getting error,

Record doesn't exist or ACL restricts the record retrieval

Observed below error in the session debug log while reproducing the issue,

11:30:06.582: TIME = 0:00:00.000 PATH = record/sys_user/write CONTEXT = Soufiane MIR RC = false RULE =
not evaluated access denied not evaluated not evaluated record/sys_user/write Global
log11:30:06.586: No Record found: com.glide.rest.domain.ServiceException: No Record found: 
com.glide.notification.cmn.RestUtilities.getNoRecordFound(RestUtilities.java:17) 
com.glide.notification.cmn.RestUtilities.throwNoRecordFound(RestUtilities.java:13) 
com.glide.notification.preference.service.PostUpdateAllOperation.updateAll(PostUpdateAllOperation.java:50) 
com.glide.notification.preference.service.NotificationPreferenceRestService.updateAll(NotificationPreferenceRestService.java:211)
 sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method) sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:62) 
sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:43) java.lang.reflect.Method.invoke(Method.java:498) 
com.glide.rest.handler.impl.ServiceHandlerImpl.invokeService(ServiceHandlerImpl.java:43)
 com.glide.rest.processors.RESTAPIProcessor.process(RESTAPIProcessor.java:271) 
com.glide.processors.AProcessor.runProcessor(AProcessor.java:483) com.glide.processors.AProcessor.processTransaction(AProcessor.java:205) com.glide.processors.ProcessorRegistry.process0(ProcessorRegistry.java:178) com.glide.processors.ProcessorRegistry.process(ProcessorRegistry.java:167) com.glide.ui.GlideServletTransaction.process(GlideServletTransaction.java:31) com.glide.sys.Transaction.run(Transaction.java:2038) java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149) java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624) java.lang.Thread.run(Thread.java:748)
log11:30:06.587: #944808 [REST API] RESTAPIProcessor : Handling exception No Record found

Release

Any supported release.

Cause

For the affected user, "record/sys_user/write" custom ACL was denying write access to sys_user record.

Resolution

Review the record/sys_user/write custom ACL and modify the role condition as per your business requirement.

Additional Information

Configure system settings