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Description

Filtering on Service Portal using a List Type Dictionary shows incorrect results on reference variables.

 

Steps to Reproduce

 

1. Create a reference variable referring the Incident table.

2. Add the following Variable Attribute:
ref_ac_columns_search=true,ref_ac_columns=watch_list,ref_auto_completer=AJAXTableCompleter

3. Open any incident.

4. Add a Watchlist.

5. Open the record on Service Portal.

6. Search for a text string into the reference variable.

Observe the searched text does not filter the results, listing non matching values.

Workaround

This problem is targeted to be fixed in a future release. No workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.

 


Related Problem: PRB1313908

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Article Information

Last Updated:2018-11-20 08:38:47
Published:2018-11-20