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Description

Activating the plugin named "Interactive Analysis" [com.glideapp.interactive_analysis] may result in functionality working correctly only on the node that performed the plugin activation. On the other nodes, the Interactive Analysis page does not load correctly and the browser console reveals below error:

Loading failed for the <script> with source "https://<INSTANCE_NAME>.service-now.com/scripts/js_includes_interactive_analysis.jsx?v=05-10-2018_1459&lp=Fri_Jun_08_07_11_19_PDT_2018&c=3_49".

Steps to Reproduce

  1. As per documentation, request the activation of the plugin named "Interactive Analysis" [com.glideapp.interactive_analysis] from HI. (In Now Support (HI), navigate to: Service Requests > Activate Plugin)
  2. Launch the Interactive Analysis from any listview.

    > Expected behavior: The Interactive Analysis page should load correctly.

    > Actual behavior: The Interactive Analysis page loads correctly only on the node where the plugin activation ran. Once the activation is complete, log in to instance and launch Interactive Analysis






Workaround

This problem has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.

As a workaround, clear the cache via cache.do:
https://<INSTANCE_NAME>.service-now.com/cache.do


Related Problem: PRB1289859

Seen In

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Fixed In

Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2020-03-18 04:17:52
Published:2020-03-18