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The bottom panel of Service Mapping that contains events refreshes too fast - Support and Troubleshooting
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  • The bottom panel of Service Mapping that contains events refreshes too fast
KB0717047

The bottom panel of Service Mapping that contains events refreshes too fast


284 Views Last updated : Jul 24, 2025 public Copy Permalink
KB Summary by Now Assist

Issue

In a business service map, the bottom panel of the events refreshes too fast. We are not able to utilize this feature, we would like to increase the time between the refresh.

Cause

When there are numerous records within the map indicator section it can cause the section to refresh right after it loads.

Resolution

The following sys_properties can be used to lengthen the time it takes to refresh "sa.map.INDICATORS_REFRESH_INTERVAL".  This will give you the ability to view the information in the lower panel before it refreshes again.


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