Notifications

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Symptoms


  • Incidents are being created sporadically and unexpectedly

Release


Kingston Patch 5

Cause


Incidents are being created by a workflow activity within Workflow, "Change WF".

Resolution


Per the above, what is happening, and what happened with INC0010000, is that user Beth Anglin created a Change, CHG0020000. 

Immediately upon creation of the Change, two workflows attach to it. The second workflow, "Change WF", has a workflow activity in it called "User MIA" which is creating a P2 incident with Short Description "User MIA". This perfectly matches the incident in question, INC0010000.

If user Beth Anglin is impersonated on the affected instance, the very moment she creates a new Change, a P2 "User MIA" incident is also created per the aforementioned workflow activity. Bypassing or removing the activity resolves the issue.

Article Information

Last Updated:2018-11-05 13:25:41
Published:2018-11-05