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Description

Symptoms


Users without (sn_hr_core.admin) role are able to view all HR Cases. 

Release


Jakarta/Kingston

Cause


Modified (Restrict Query) business rule.

Resolution


The issue is often caused when (Restrict Query) business rule below has been modified:
https://<instance-name>.service-now.com/nav_to.do?uri=sys_script.do?sys_id=f65330019f22120047a2d126c42e70fc

Please ensure that the business rule above is OOB.

Article Information

Last Updated:2019-08-02 21:01:07
Published:2018-11-05