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Symptoms


Task field on Worker Portal is displaying Time Card.Category not Task.Short Description

Release


Jakarta/Kingston

Cause


Custom Read ACL running on Task table.

Resolution


Issue is often caused when there is a custom Operation = Read ACL configured on the "Task" table which is only allowing (ITIL) users the ability to query records on the task table.

To resolve the issue, please inactivate custom ACL or provide the configured role to the affected user to ensure that the affected user is able to query records on the "Task" table.

Article Information

Last Updated:2018-11-03 07:46:34
Published:2018-11-03