Notifications

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Symptoms


Approval records are not displayed to users who do not have approver_user role

Release


London

 

Cause


There is a slight change in the code of the 'Approvals' widget in London. In line 128 of the Server Script of the widget: 

data.showApprovals = gs.getUser().hasRole('approver_user'); 

According to this code, data.showApprovals will be true only if the user has 'approver_user' role.  it is an expected behavior due to the change in the Approvals widget.

Resolution


Add 'approver_user' role for the user

Additional Information


https://docs.servicenow.com/bundle/london-servicenow-platform/page/build/service-portal/concept/approvals-widget.html

Article Information

Last Updated:2018-11-06 11:32:33
Published:2018-11-06