When removing an attachment from "Ticket Attachments" in the Service Portal, the activity "Ticket Conversations" is not refreshed.

Steps to Reproduce

  1. Submit a catalog request in Service Portal
  2. Navigate to Ticket Form and attach a file via the clipper icon
  3. Remove the attachment in "Attachments"

Expected behavior: The attachment is removed from the activity in "Ticket Conversation"

Actual behavior: The attachment is NOT removed from the activity in "Ticket Conversation" until the page is reloaded


This issue is under review. To receive notifications when more information is available, subscribe to this Known Error article by clicking the Subscribe button at the top right of the article. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1314175

Seen In

There is no data to report.

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-02-03 18:36:14