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Symptoms


Knowledge Block displays the Title and Number but not the text

 

Release


London

 

Cause


 1. Customization on UI macro 'kb_view_common_content'
 
/nav_to.do?uri=sys_ui_macro.do?sys_id=63040ca0d72321004792a1737e6103a2
 
 
2. Customization on Expedia KB Article Page" widget 
 
/nav_to.do?uri=sp_widget.do?sys_id=422f359adb03b240db16f72aaf9619d2
 
Missing the code to display block (after else):
 
In the OOB version, the code appears as:
if (articleGR.getValue('article_type') == 'wiki')
t.text = GlideWikiModel().render(articleGR.getValue('wiki'));
else {
if(new GlidePluginManager().isActive('com.snc.knowledge_blocks'))
t.text = new KBBlock().getArticleContent(articleGR);
else
t.text = articleGR.getValue('text');

 

Resolution


Revert the above files to base version and then add their customization.

 

Article Information

Last Updated:2018-12-13 08:09:06
Published:2018-11-26