Notifications

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Symptoms


Comments added in the Service Portal in the sc_request record are not cascaded to the sc_req_item and also to sc_task record

Release


London

 

Cause


The method 'getJournalValue' is used in the business rule which is no longer supported in the London release

Resolution


The comments are cascaded from sc_request to sc_req_item using the business rules, which are not related to OOB. The business rule script uses the "getJournalValue" to get the Journal field values which are no longer supported in the London release. The correct way to get the value from the journal field is to use the "getJournalEntry()" method

Additional Information


GlideElement - getJournalEntry(Number mostRecent)

Article Information

Last Updated:2018-10-31 19:26:09
Published:2018-11-01