Description
If a user is filling in a form on Service Portal, editing a single line text field, and hitting Enter, the catalog item form is submitted ignoring the user preference 'enter_submits_form', even when other fields in the form may not have been filled in.
Steps to Reproduce
1 - Activate the Blackberry item in Service Catalog (sys_id=e2132865c0a8016500108d9cee411699).
2 - Open the item n Service Portal.
3 - Place the cursor inside the "What was the original phone number?" variable.
4 - Type something within the field and hit Enter. Observe this results in the item being ordered.
Workaround
This issue has been identified as a future product enhancement. User Preferences are not honoured in any form in the current version of Service Portal.
The issue has been partially addressed in Kingston, which contains a revised catalog item widget (OOB "SC Catalog Item"). This new version only allows the item submission by clicking on Submit or Add to Cart.
Related Problem: PRB733669
