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Symptoms


When opening pages, forms, record producers in Service Portal through ATF steps, the error observed is “FAILURE: Failed to open Catalog Item. Either you don't have access to the Catalog Item or g_form is not defined”

Release


Kingston, London

Cause


ATF doesn't support custom widget

Resolution


Check if you are using a Custom\deprecated widget(as in the attached screenshot) in sc_cat_item page of the sp_page. We don't support custom\deprecated widgets in the ATF. To fix this issue, You can change the widget to OOB widget in the Widget field of sp_instance.

 

Article Information

Last Updated:2019-03-20 14:28:59
Published:2019-03-20
Deprecated_or_Custom.png