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Information icon not clickable and reference fields are not working with error g_sc_form not defined - Support and Troubleshooting
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  • Information icon not clickable and reference fields are not working with error g_sc_form not defined
KB0716420

Information icon not clickable and reference fields are not working with error g_sc_form not defined


548 Views Last updated : Apr 7, 2024 public Copy Permalink
KB Summary by Now Assist

Issue

Symptoms


Reference field icons are not clickable and users get the error g_sc_form not defined.

Release


Jakarta , Kingston , London

 

Cause


This happened because the Variable editor was configured in two different form sections on the same form and work notes and activities formatters were also configured twice hence breaking the form.

Resolution


Once these fields were configured once per form section and duplication was removed it worked as expected.

Additional Information


Use the below documentation for more information on form Administration.

Form Administration


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