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Symptoms


When attempting to activate a plugin, the following message is displayed: 

"The Plugin Activation button is not available because the system is currently upgrading"

Release


All

Cause


Cause #1. An upgrade is still running. To verify an upgrade is still running go to System Diagnostics --> Upgrade Monitor

If it's still running, the following will be displayed:

Cause #2. Scheduler workers are not running on the node due to the instance being in 'debug mode'. 

If no upgrade is running we will see the following:

Go to /stats.do to determine if the scheduler workers are running on the nodes. If they are running, you will see the following:

Resolution


Resolution #1. Allow the upgrade to complete

Resolution #2. If no scheduler workers are active on the node, please open an incident with ServiceNow Customer Support.

Article Information

Last Updated:2018-10-31 00:40:44
Published:2018-10-31