Notifications

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Symptoms


Unable to render to Knowledge Base in Service Portal 

Release


Any release supporting Service Portal

Cause


Service Portal and Knowledge Base plugins were not activated appropriately

Resolution


  1. Navigate to sys_properties table (sys_properties.list)
    2. Search for 'glide.war' and 'glide.war.assigned' and make sure they have the same value (aka, there isn't a pending/ongoing upgrade)
    3. Make sure the current Application scope is 'Global'.
    4. Create a system property glide.upgrade.optimize.in_family with type "true | false" and set it to false
    5. Re-activate the following plugins in the correct order:
    Service Portal for Enterprise Service Management (ID: com.glide.service-portal.esm)
    Service Portal - Knowledge Base (ID: com.glide.service-portal.knowledge-base)
    6. Set the system property glide.upgrade.optimize.in_family via sys_properties.list to true

 

Article Information

Last Updated:2019-05-21 11:50:30
Published:2019-01-15