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Symptoms

Variable in a MultiRow Variable set adds empty row to catalog item order

 

REPRODUCE: 

Navigate to Service catalog > Maintain Items 

Search for Catalog Item : Organize an event 

Click 'Try it' 

on the variable "Mediacom Organize an Event Programme Logistic" click on add, enter a mandatory date, for example: 2018-10-10 07:34:58, 

when you click on "Add" , an empty row is added 

 

Clicking the add button generates below error in the browser console. 

 

Error: 

js_includes_table_variable.jsx?v=09-11-2018_1115&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446:481 Uncaught TypeError: Cannot read property 'value' of undefined 

at e.getJSON (js_includes_table_variable.jsx?v=09-11-2018_1115&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446:481) 

at e.serialize (js_includes_table_variable.jsx?v=09-11-2018_1115&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446:353) 

at e._updateInputElement (js_includes_table_variable.jsx?v=09-11-2018_1115&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446:341) 

at e.addRow (js_includes_table_variable.jsx?v=09-11-2018_1115&lp=Mon_Aug_13_01_08_48_PDT_2018&c=29_446:125) 

at saveDialog (catalog_table_variable_dialog.do:442) 

at HTMLButtonElement.onclick (catalog_table_variable_dialog.do:355) 

 

Release

LONDON

Cause

We identified that customer had upgraded and some related macros that are part of plugin com.glideapp.servicecatalog.platform had been skipped during the upgrade 

 

sys_ui_macro_f58f8ff40a0006d40090120a11a09057 approval_summarizer_sc_req_item com 

sys_ui_macro_770989b10a0a0b0800b1333d892e2cdd catalog_item 

sys_ui_macro_da3431b43710300054b6a3549dbe5d4e catalog_item_additional_cats 

 

Resolution

Reverting to the Out of the Box System upgrade version for these files fixed this issue.

Article Information

Last Updated:2018-10-30 13:29:59
Published:2018-10-30