ServiceNow KB: "Page not found" error thrown in IE11 when accessing a module where filter condition has Non-English characters (i.e. Japanese or German) (KB0716342)

6 views

Description

If you have any modules where the filter conditions contain Japanese, German, French, or other non-English characters, then if you access these modules using IE11, the browser throws the "Page not Found error - 404".

Steps to Reproduce

Login as administrator.
2. Go to Modules > Create New:
Name = JPL Incident
Application = Incident
Table = Incident
Condition = Short Description contains ネットワーク
3. Access the Instance using IE11.
4. Click on the created module "JPL Incident".

Observe the "Page not found error" and no incidents with short description containing ネットワーク get displayed.

Workaround

This problem is under review and targeted to be fixed in a future release. No workaround or back-porting patches are available for the current versions. You can Subscribe to this article to receive notifications when more information will become available.

Related Problem: PRB1313474

Seen In

There is no data to report.

Intended Fix Version

	New York

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads