Notifications

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Symptoms


Incidents are being moved to On Hold by "system"

Release


Jakarta Patch 10

Cause


Parent incident is being moved to closed or resolved

Resolution


There was a scheduled job that was running which calls a Business Rule to autoclose incidents. The Parent incident of the incident that was being moved to 'On Hold' was being closed at the same time. This was working as expected

 

Article Information

Last Updated:2018-10-31 12:46:55
Published:2018-10-31