Notifications

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Description

Incidents are being moved to On Hold by "system"

Release or Environment

Jakarta Patch 10

Cause

Parent incident is being moved to closed or resolved

Resolution

There was a scheduled job that was running which calls a Business Rule to autoclose incidents. The Parent incident of the incident that was being moved to 'On Hold' was being closed at the same time. This was working as expected

Article Information

Last Updated:2020-09-23 22:54:32
Published:2020-09-24