Symptoms

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When hovering over the 'i' icon on the Approval record, a different stage is shown then what the RITM is on

Release

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Kingston Patch 7

Cause

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Missing Stage in child Workflow

Resolution

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After reviewing the workflow of the RITM, it was determined that there are 3 workflows. Out of the 3 workflows, one was missing the stage "Acknowledgement" and that is why the pop-up was showing a different value.