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Description

When using the HR Integrations application there are long running 'events process' jobs and events possibly appear stuck. If you navigate to the HR - Integrations -> Job Tracker, you can see a job in the 'Running' or 'Loading' state.

 

Steps to Reproduce

  1. Activate the 'HR - Integration' plugin.

    2. Fill in the credentials for a workday instance.
        - HR Integrations -> Sources

        - The plugin already creates the jobs and functions we need to pull the data.

    3. Navigate to HR Integrations -> Import Schedule

    4. Select HR Integrations-Workday Sync

    5. Scroll down and hit the Execute Now button.

        - You should see the events sn_hr_integrations_intservice_local_compl start.

           

           

Workaround

There is no known workaround for this known error. If you are able to upgrade, review the Fixed In field below to determine the versions that have a permanent fix. You can also subscribe to this known error article (click Subscribe button at the top of the article) to receive notifications when more information is available about this issue. 


Related Problem: PRB1279410

Seen In

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Intended Fix Version

Madrid

Fixed In

Kingston Patch 12
London Patch 4

Safe Harbor Statement

This "Intended Fix Version" information is meant to outline ServiceNow's general product direction and should not be relied upon in making a purchasing decision. The information provided here is for information purposes only and may not be incorporated into any contract. It is not a commitment, promise, or legal obligation to deliver any material, code, or functionality. The development, release, and timing of any features or functionality described for our products remains at ServiceNow's sole discretion.

Associated Community Threads

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Article Information

Last Updated:2019-03-06 10:13:09
Published:2018-11-02