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Issue

 You are generating a showback statement for a Consumption Item type, based on a showback statement definition which is generating showback statements with 0 costs, even if there are service charge lines for the selected period. 

The expected outcome is that the associated items (of the selected statement item and its service charge lines) with their costs are displayed on the showback statements. 

Steps to reproduce: 

 

1. A statement consumption item has been created. 

2. The business service "Blackberry" is linked to Department "IT". 

3. Service charge lines are created for the statement item.

4. A showback statement definition is created.  

5. A showback statement is generated for the period of which the service charge lines were created for. 

 

RESULT:  A list of showback statements is created, but the showback statement for the IT department shows no items and has a total cost of 0. 

 

Release

London, Kingston

 

Cause

We identified that there are some missing necessary steps.

You had missed the step of creating 'Statement Item Drilldown' record for the Consumption Statement Item. This is a necessary step to follow prior to generate charge lines. 

 

After creating the above, and creating the Showback Statement Definition, it is also necessary to create the Show back statement line definition. 

 

NOTE: As these steps are not clearly documented as necessary in the documentation we have created a documentation enhancement DOC64341 to address the documentation and ensure that the mandatory steps are documented clearly.

 

Resolution

 

To resolve this issue, please ensure that when you create your Statement Item of type 'Consumption', this should be followed by creating a 'Statement Item Drilldown' record for the Consumption Statement Item. Please review below the additional steps we added( using the steps you had followed previously as a template) 

 

1. Create a statement consumption item. 

2. The business service "Blackberry" is linked to Department "IT". 

--> create a 'Statement Item Drilldown' record for the Consumption Statement Item. (This is a necessary step to follow prior to generate charge lines. )

3. Create Service charge lines for the statement item. 

4. Create a showback statement definition. 

--> create 'Showback Statement Line definition' record 

5. Generate showback statement for the period of which the service charge lines were created for. 

 

The above should resolve in a list of showback statements created with cost values. 

Article Information

Last Updated:2018-10-29 04:19:30
Published:2018-10-29