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Symptoms


The favorites link are not updated when the filters in the application menu is modified. 

Cause


The reason why the favorites are not updated is because the url is stored on a separate table called Bookmarks. The platform does not automatically update the urls that is stored in the bookmark table.

Resolution


There are two ways to update the favorites link:

  • Let the user remove and re-add the selected menu on to the favorites.

  or

  • Manually update the url to reflect the filter changes on the bookmarks table for all users who have the favorite link added.

Additional Information


Refer to KB068447

Article Information

Last Updated:2018-11-06 16:48:38
Published:2018-10-29