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Description

When hovering over a URL in Connect Chat, the prefix "nav_to.do?uri=" gets embedded in the URL.




Steps to Reproduce

  1. Navigate to Connect Chat.

  2. Paste any URL inside a chat box:
    https://demo.service-now.com/kb_knowledge.do?sys_id=3ae3c55cdb7a1780ccb333b0ce96196b

    3. Send the message.

    4. Hover over the sent URL and notice that the URL has changed to:
    https://demo.service-now.com/nav_to.do?uri=kb_knowledge.do?sys_id=3ae3c55cdb7a1780ccb333b0ce96196b

Workaround

This problem is fixed. Please review the Fixed In section to determine the latest available patch your instance can be upgraded to.

As a temporary workaround, create the new system property "glide.connect.open_links_in_frameset" and set to value to false.


Related Problem: PRB1297473

Seen In

There is no data to report.

Fixed In

London Patch 2
Madrid

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-31 08:45:46
Published:2019-05-31