Symptoms

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When any record is submitted through the HR Service Portal, which has a date field, it does not show the correct date format as set in the user profile.

Release

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Jakarta & higher versions.

 

Cause

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If the user profile is imported through an excel (xls, xlsx), xml or via AD/LDAP integrations, and the date format is not defined correctly or there is a mismatch in the format.

If no date format is imported, it will take the system defined date/time format.

If the date format is incorrect, the request when viewed through portal would show the date field as below.

Resolution

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Step 1: Go to the sys_user.list

Step 2: Add the date format column in the list

Step 3: Verify if any of the record shows in blue. If any record is highlighted in blue, the date value for the specific user is not imported correctly.

Step 4: Select the drop down for date format, and select the correct format.