The capability exists to allow addition of a new Property (or existing property that may not currently be displayed on the page) to an existing System Properties configuration page (such as the Incident Properties page, Change Management Properties page, etc).

The following information will describe how a System Property can be configured such that it will appear on an existing Properties settings page.


To begin, determine which existing Properties Page you want to add the property to.  A property can be added to multiple properties pages if needed and each property page can include many properties, from multiple properties categories.  Each existing Properties page on the system has a specific Category Name with which it can be distinguished.  This name will be needed to ensure the property displays in the page.  The following are the Category Names for some of the most common properties pages as found on the system:

Properties Page NameProperty Categories NamesNotes
Assignment Workbench PropertiesAssignment Workbench-
Special Handling Notes PropertiesSpecial Handling Notes
Incident ManagementIncident Management-
Change Management PropertiesChange Management-
Change Management Conflict Analysis PropertiesChange Collision-
Standard Change Properties-These properties are displayed using a specialized properties page.  See the notes below on how a property can be added to this page.
Orchestration MID Server PropertiesOrchestration MID Server-
Password Reset Properties

Password Reset Global, Password Request, Password Reset Security Questions, Password Reset SMS, Password Reset Monitoring and Reporting

ROI Scheduled PropertiesROI-
Workday Email Inbound Actions PropertiesWorkday Orchestration This properties page is found as part of the Workday Orchestration application scope.
Service Catalog Configuration-These properties are displayed using a specialized properties page.  See the notes below on how a property can be added to this page.
Service Creator PropertiesService Creator-
Knowledge Management PropertiesKnowledge Portal, Knowledge View, Knowledge Search, Knowledge Homepage, Knowledge Other, Article Versioning, KM Subscription, Article Quality Index Properties, Article External Integration Properties-
Cost Management PropertiesFinancial Management-
Legal Service Management PropertiesLegal, Legal Dispatch, Legal Geolocation -
Group ManagementGroup Management-
HR PropertiesHuman Resources ScopedThis properties page is part of the Human Resources Core application scope.
Assessment PropertiesAssessments

This property page is part of the Service Portal Surveys application scope.

This property page appears twice, once under Assessments and again under Survey.

Survey PropertiesSurveyThis property page is found under the Legacy Administration sub-module under the Survey module.
Reporting PropertiesReporting, Interactive Filters-
Performance Analytics PropertiesPerformance Analytics, Performance Analytics Chart, Performance Analytics Range Selector, Performance Analytics DC-
Connect PropertiesConnectFound in the Collaborate Module.
Connect Support PropertiesConnect SupportFound in the Collaborate Module.
Social IT PropertiesSocialFound in the Collaborate Module.
Dependency Views PropertiesNG-BSM Map-
Multiple Provider SSO PropertiesMultiSSO-
Airwatch PropertiesAirwatch PropertiesFound in the Integration - Airwatch module.
NCCM PropertiesNCCM Properties Found in the Integration - NCCM / CMCS module.
SIM PropertiesSIM Properties 

Found in the SailPoint Service Integration Module.

This properties page is part of the SailPoint Service Integration Module application scope.

Auto Recovery PropertiesAuto Recovery Properties-
Automated Test Framework PropertiesTest and Test Suite Properties, Test Debugging Properties, Screenshots Capture Mode, Test Runner Properties, Test Suite Report Properties, Email Properties
Portal System PropertiesPortal System Properties-
Contextual Search Service PropertiesContextual Search Service -
Embedded Help PropertiesEmbedded Help-
Geolocation PropertiesGeolocation-
Homepage PropertiesHomepage-
Workday Integration PropertiesWorkday IntegrationThis property page is part of the Human Resources: Workday Integration application scope.
MID Server Properties-These properties are not stored in the standard sys_properties table, but are rather created in their own ecc_agent_property table.
Multifactor Authentication PropertiesMultifactorAuth-
SLA Engine PropertiesService Level Management-
SLA Logging PropertiesService Level Management Logging -
SLA Repair PropertiesService Level Management Repair -
System Configuration - Service Portal PropertiesService PortalThe properties in this page use a specialized and custom display page.  See below for how a property might be added to this page.
Subscription Management PropertiesSubscriptions-
System Clone PropertiesSystem Clone-
Upgrade Blame Tool PropertiesUpgrade Blame Tool-
Email Properties-These properties are displayed using a specialized properties page.  See the notes below on how a property can be added to this page.
Basic ConfigurationSystem ConfigurationThe properties in this page use a specialized and custom display page.  See below for how a property might be added to this page.
Basic Configuration UI16System Configuration UI16The properties in this page use a specialized and custom display page.  See below for how a property might be added to this page.
Index Suggestion PropertiesIndex Suggestion, Column Stats, Performance Evaluation-
User Interface PropertiesUIThis properties page is found in the Customer Service application scope.
Tablet User Interface PropertiesTablet -
List v3 PropertiesList v3 Properties-
CSS PropertiesCSS-
LDAP PropertiesLDAP-
SLA Properties-This property page is rendered using a different form.  See below for information on how a property might be added to this property page.
Database OptionsDB Options This property page is designed for properties relating to a ServiceNow instance running under an Oracle database.
Replication PropertiesReplication Master, Replication Slave -
Service Catalog PropertiesService Catalog-
System PropertiesSystem-
import Export Properties-The properties in this page use a specialized and custom display page.  See below for how a property might be added to this page.
Dashboard PropertiesResponsive Dashboard Properties -
Web ServicesWeb Services-
System Localizationi18n-
Text SearchText Search Query Properties, Test Search Index Properties, Text Search Database Properties, Did You Mean Properties-
Global Text SearchGlobal Text Search-
SecurityEscaping and scripting, Attachments, Security Manager, Cookies, Client-side scripting, Miscellaneous-
System DiagnosticsSystem Diagnostics -
Google Maps PropertiesGoogle Maps-
Team Development PropertiesTeam Development Properties, Code Review, Federated Login-
Workflow PropertiesWorkflow-

Once you have determined the properties page you want to add the property to, make a note of the column from the chart that shows the Properties Category Names associated to that property page.  As will be noticed, some pages display properties from multiple categories.

Properties can also be added a to a custom properties page.  See KB Article (How to Create a Custom Properties Page) which describes how to create a new Properties page.  Additional properties can be added to such a custom page by using these same steps, using the category names as specified for your custom properties page.

After determining the property page, the category or categories associated to that page and the specific property to add to that page, follow these steps.

Log into the instance with an account having admin rights to the instance.

Type sys_properties.list in the Filter Navigator text box and press the Enter key.

A list of properties should appear.  Filter the list to locate the specific property you intend to add to a properties page.

Click on the name of the property to open the record for that system property.

Scroll to the related list section at the bottom of the record that corresponds to the list of Categories.

Click the Edit button.

A slushbucket screen should appear, with the available categories on the left and the current categories in which this property is found in, on the right.

Using the standard slushbucket controls, add the Categories from the left side to the right side that you want this property to be associated with which will correspondingly cause the control to appear in the properties page which includes that category.

Note that from this same slushbucket screen you can also remove properties from the corresponding category (and thus associated page).  If a particular properties page has multiple categories associated with the page, it will list all the properties associated to a particular category in it's own headed section on the page.

After modifying the list of categories as associated to the system property, click the Save button to save the list configuration.


To help illustrate how this is done, a simple example can be used to depict these steps in detail.

Say we wanted to add a custom property with the example name com.snc.incident.criticality_threshold to the Incident Management Properties page.

We first determine that the Category associated with the Incident Management Properties page, from the chart, is "Incident Management".  We thus open the system property record for the com.snc.incident.criticality_threshold property.

In the Categories related list for this property the Edit button is clicked, which opens a slushbucket selector.  We find the category with the name Incident Management and transfer it to the Category list on the right side of the slushbucket.

Selecting the Incident Management Properties Category  

Clicking the Save button will return to the property definition.

This property will then be immediately available for viewing and modification in the Incident Management properties page.

New property found on the Incident Management properties page

Additional Information

The text in the Description field of the system property record added to the page will be displayed directly above the property.  Thus, for clarity, this text may be modified to indicate what this particular property might be used for.  HTML tags can be used in the Description field to control the formatting of the property display text.

If a properties page is configured for multiple categories, the properties on the page will be grouped as per category.  The category name and escription are based on the data in that Properties Category record (in the Name and Title field respectively from the Category record).  The Title field can include HTML to allow the Category header, as it appears in the properties page, to be formatted.

The order in which the properties appear on a specific properties page (as well as the ordering of the categorized sections on the page) can also be modified.  Please refer to article How to Change the Display Order of Properties on a Properties Page for instructions on how that can be done.

As indicated in the chart above, certain properties pages are rendered using different mechanisms and forms.  This includes the following Property Pages:

Standard Change Properties

Service Catalog Configuration

Mid-Server Properties

Service Portal Properties

Email Properties

Basic Configuration

Basic Configuration UI16

SLA Properties

Import Export Properties

For details on the various methods by which a property can be added to these properties forms, please see KB Article How to Add Properties to the Non-Standard Properties Pages.

Article Information

Last Updated:2019-08-02 21:02:12