Issue
Symptoms
User Criteria is not working as expected for Service Catalog Items. Users with "Not Available for" groups/roles are able to view the catalog item.
Release
All releases
Cause
The system property glide.sc.use_user_criteria might be set to false. This property is responsible for using "User Criteria" to define access to catalog items and categories.
Resolution
Follow the below steps to resolve the issue.
- Go to sys_properties.list
- Open "glide.sc.use_user_criteria" and set it to true
- Save the record
- Clear the instance cache by entering cache.do in the filter navigator.
