Notifications

14 views

Symptoms


User Criteria is not working as expected for Service Catalog Items. Users with "Not Available for" groups/roles are able to view the catalog item.

Release


All releases

Cause


The system property glide.sc.use_user_criteria might be set to false. This property is responsible for using "User Criteria" to define access to catalog items and categories.

Resolution


Follow the below steps to resolve the issue.

  1. Go to sys_properties.list
  2. Open "glide.sc.use_user_criteria" and set it to true
  3. Save the record
  4. Clear the instance cache by entering cache.do in the filter navigator.

Article Information

Last Updated:2018-10-29 08:38:43
Published:2018-10-25