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Symptoms


While running horizontal discovery, certain patterns may fail with the message:

"Failed to find library by name: <<sys_id>>"

Cause


The above mentioned error is thrown, when the pattern that is executing while running discovery, is failing to find a certain library which is a part of that pattern.

The name of pattern libraries are hard-coded in the code, and if the name these libraries are changed from their out of the box values, the pattern execution cannot pick these up.

Resolution


Go to https://instance.service-now.com/sa_pattern.do?sys_id=<<sys_id mentioned in the error>>

Revert back any changes made to the name of pattern library to out of the box value

 

 

Article Information

Last Updated:2018-10-29 02:28:30
Published:2018-10-25