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1) Login to instance. 
2) Ensure you have access to sys_properties.
3) Navigate to Basic Configuration from the navigation bar or the copy below URL by replacing respective instance name: - 
https://<instance_name>.service-now.com/$system_properties_ui.do?sysparm_title=System%20Configuration&sysparm_category=System%20Configuration


4) Search for the time format drop down menu which looks similar like below:

12 Hr Time format

5) Select your preference - Save.
6) Please logout and login to take the changes affected and work as expected.



Article Information

Last Updated:2018-11-28 02:08:33
Published:2018-11-28