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Description

Catalog UI Policy can not be saved when using the condition "is different".

Steps to Reproduce

1. Open the OOB record producer "Create Incident" 
/sc_cat_item_producer.do?sys_id=3f1dd0320a0a0b99000a53f7604a2ef9

2. Add 2 "reference" type variable: 
2.1 
Type: Reference
Question: Who is the caller?
Name: u_caller
Order: 500
Reference: sys_user tables
Reference qualifier condition: active is true;
2.2 
Type: Reference
Question: Who will be assigned to this incident?
Name: u_assignee
Order: 600
Reference: sys_user tables
Reference qualifier condition: active is true;

3. Open the RP "Create Incident" again, create a Catalog UI Policy, put the condition
"u_assignee" "is different from" "u_caller"

Notice you can not save the Catalog UI Policy with that condition.

Workaround

The problem ticket associated with your incident has been reviewed by ServiceNow. After carefully considering the severity and frequency of the issue, and the cost and risk of attempting a fix, it has been decided to not address this issue in any current or future releases. We do not make this decision lightly, and we apologize for any inconvenience.



Related Problem: PRB1307725

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Article Information

Last Updated:2020-06-18 00:50:59
Published:2020-06-18