Notifications

68 views

Symptoms


When a user submits a Service Catalog request, the following error is displayed on the screen:

 

Element type "td" must be terminated by the matching end-tag "</td>"

 

The issue has been reproduced via Service Catalog application and via CMS

 

Release


London

 

Cause


The Script-Include "CatalogLabelEvaluator" has been customised, and therefore skipped during the instance upgrade to the London Release.

 

Resolution


Revert the Script-Include "CatalogLabelEvaluator" to Out-of-Box. Please refer to the documentation below on the steps to perform this:

https://docs.servicenow.com/bundle/london-platform-administration/page/customer-support/task/revert-customization.html

 

Additional Information


Please ensure that the resolution has been tested and verified to work on a sub-production instance before it is applied to production.

Article Information

Last Updated:2018-10-23 01:56:39
Published:2018-10-23