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Description

Performance Analytics Scores Migration fails to run, and keeps printing the following messages in the change:
- Stage: Disable collection cleaners, percentage: 100, status: Success
- Stage: Wait before migration, percentage: 0, status: Running

Steps to Reproduce

1 - The user requests Performance Analytics Scores Migration.

2 - The migration does not actually start and keeps printing the following messages in the change:
- Stage: Disable collection cleaners, percentage: 100, status: Success
- Stage: Wait before migration, percentage: 0, status: Running

3- Messages similar to the one below are traced in the application logs of the node running the migration:

worker.6 worker.6 txid=2df16915db91 WARNING *** WARNING *** PAScoresMigrater: One or more data collectors are running: FCR Rolling 7-day Update,Rolling 10-Day Update,Knowledge Daily Data Collection,[PA Change] 30-Day Data Collection 00:30,Service Desk Dashboard 10 Day Collector,Quarterly Indicator Data Collection,[Incident Business Units] 7-Day Data Collection,Last Month Data Collection,CSAT Last Month Data Collection,[PA Incident] Daily Data Collection
worker.6 worker.6 txid=2df16915db91 WARNING *** WARNING *** PAScoresMigrater: Migration job will check after 5 minutes

Workaround

This problem is under review and targeted to be fixed in a future release. You can Subscribe to this article to receive notifications when more information will become available.


Related Problem: PRB1308274

Seen In

There is no data to report.

Fixed In

New York

Associated Community Threads

There is no data to report.

Article Information

Last Updated:2019-05-21 11:40:26
Published:2019-01-18