Description
Customer renamed the mid server wrapper name in wrapper-override.conf
ie:
from
wrapper.name=snc_mid_kingston
to
wrapper.name=snc_mid_kingston1
and causing mid server unable to upgrade due to pre-check failure
Snippet from mid server agent log
10/22/18 17:56:13 (898) AutoUpgrade.3600 SEVERE *** ERROR *** Aborting MID Server upgrade due to pre-upgrade check failure: Service snc_mid_kingston1 does not exist
Procedure
Reinstall the mid server windows service
- Stop the mid server
- Ensure wrapper-override.conf has the right information on wrapper name.
- Open command prompt with administrator privilege. Navigate to "<MID_server_install_path>/agent" and issue "start.bat"
ie:
C:\kingston\agent>start.bat
C:\kingston\agent>bin\mid.bat start
wrapper | ServiceNow MID Server Kingston1 service installed.
wrapper | Starting the ServiceNow MID Server Kingston1 service...
wrapper | ServiceNow MID Server Kingston1 started.
Applicable Versions
Jakarta, Kingston, London
Additional Information
You can delete the non-applicable windows service via sc delete from command prompt
ie:
sc delete <service_name>