Description

Customer renamed the mid server wrapper name in wrapper-override.conf

ie:

from

wrapper.name=snc_mid_kingston

to

wrapper.name=snc_mid_kingston1

and causing mid server unable to upgrade due to pre-check failure

Snippet from mid server agent log

10/22/18 17:56:13 (898) AutoUpgrade.3600 SEVERE *** ERROR *** Aborting MID Server upgrade due to pre-upgrade check failure: Service snc_mid_kingston1 does not exist

Procedure

Reinstall the mid server windows service

1. Stop the mid server
2. Ensure wrapper-override.conf has the right information on wrapper name.
3. Open command prompt with administrator privilege. Navigate to "<MID_server_install_path>/agent" and issue "start.bat"

ie:

C:\kingston\agent>start.bat

C:\kingston\agent>bin\mid.bat start
wrapper | ServiceNow MID Server Kingston1 service installed.
wrapper | Starting the ServiceNow MID Server Kingston1 service...
wrapper | ServiceNow MID Server Kingston1 started.

Applicable Versions

Jakarta, Kingston, London

Additional Information

You can delete the non-applicable windows service via sc delete from command prompt

ie:

sc delete <service_name>