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Description

Symptoms


The Resolved label for State field is not displayed on the form and not showing in Available fields in Performance Analytics script(pa_scripts) for incident. See the attached screen shot for the example.

Release


All 

Cause


Incident Resolution Fields (com.snc.incident_resolution_fields) plugin is inactive on the instance

Resolution


Activate the 'Incident Resolution Fields' plugin on the instance


Please test on sub prod instance first before active the plugin on prod instance.

Article Information

Last Updated:2019-08-02 21:02:34
Published:2019-01-29