Description

---

For many (not all) catalog items, we see quantity selector dropdown when requesting an item.

On Service Portal, we see like:

Or on normal Service Catalog UI, we see like:

This article focuses on the case where you don't want the quantity selector dropdown to show up.

Procedure

---

• We have a checkbox called No quantity that decides whether a certain catalog item is quantifiable or not.
• In order to give power to the above checkbox's value (true or false) to control the display of quantity dropdown, we have a system property called "glide.sc.use_cart_layouts"
• This system property that uses the sc_layout driven cart macros.
• By default we have set that to true. Setting this to false, will make the above checkbox handle/control the dropdown display.
• Now pull this field via Configure > Form Layout on the catalog item form.
  • Setting to true => Will indicate that the catalog item is not quantifiable and will hide the dropdown.
  • Setting to false => Will indicate that the catalog item is quantifiable and will not hide the dropdown.

Applicable Versions

---

Kingston and London.

Additional Information

---

We have an onLoad client script called Cover when layouts field not on form that hides No quantity checkbox field based on the above system property's value (glide.sc.use_cart_layouts).

If the system property's value is true, it will hide the checkbox field (even pulled via Form Layout) => Otherwise, it will show on the form.

Enable cart layouts: https://docs.servicenow.com/csh?topicname=t_MoveCustomizationsToCartLayouts.html&version=latest