Symptoms
Custom resource pool filter does not work for CloudAccount field
Release
Kingston, London
Steps to Reproduce
1> Change Application Scope to Cloud Management Platform
2> Open resource pool: CloudAccountPool, create a resource pool filter (named "getbytest" as an example)
3> Change Application Scope back to Global
4> Open the Blueprint Form Parameter "CloudAccount", change Datasource Value from:
ServiceNow::Pools::CloudAccountPool.All
to
ServiceNow::Pools::CloudAccountPool.getbytest
5> In Cloud User Portal, launch the stack, and the resource pool filter does not take effect
Resolution
A Form Load Rule is required if custom resource pool filter is used for Cloud Account:
1> Open the Blueprint, make sure it's checked out, then click on Catalog tab > open the catalog > Form Tab > click on Form Load Rules.
2> Click on "New" button next to "Rules", then fill in below fields, and save.
Name: yourchoice
Order: 1000
Event: FormLoad
3> On the Rule form, at the bottom, click on "Actions" tab, then "New" button, and fill in below fields, then save.
Name: yourchoice
Action Type: Reload
DataSource: Reload From Pool
Target Field: CloudAccount
Troubleshooting
Make sure there is no "Reload Cloud Account" Form Load Rule that has larger Order, which will reset the filtered result.
Also the "