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Global search (zing search) will give inconsistent results when partially searching incident records. 

For example lets take INC0010124

Results will return when: 
1. Searching without the prefix 010124
2. Searching without the prefix and after any zeros "10124"


However, when a incident starts with INC1116909 for example. You can only search for 1116909, without the prefix to return results. You will not return search results for 116909. 

Search results return for INC0010124:

 

Results return for "10124"

Article Information

Last Updated:2018-10-18 10:40:18
Published:2018-10-18