The list search doesn't work as expected when using an AND condition in the Tags field.

Steps to Reproduce

On a Kingston instance:

  1. Open the incident list
  2. Personalize the list and add the Tags column
  3. Add these tags to 2 incidents: "abc", "xyz". Both incidents have 2 tags: "abc" and "xyz"
  4. Create a filter looking for [Tags] [is] [abc]
    • 2 incidents will be displayed
    • This works as expected
  5. Now add [AND] [Tags] [is] [xyz]
    • No rows will be displayed
    • Expected Result: Two rows should be displayed


This issue has been fixed. If you are able to upgrade, review the Fixed In or Intended Fix Version fields to determine whether any versions have a planned or permanent fix.


Related Problem: PRB1278292

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Intended Fix Version


Fixed In


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Article Information

Last Updated:2019-01-07 08:04:37